Investor Grievance Redressal

Grievance Redressal & Escalation Matrix

We are dedicated to resolving any service-related grievance promptly and transparently. In accordance with SEBI / AMFI guidelines, our 4-level escalation matrix is detailed below.

Four-Level Escalation Matrix

Level 1 · Distributor (GRO)
Ameva Grievance Desk
First point of contact for service queries, statement issues, KYC help, and operational concerns.
Officer: Rajesh Kumar Gupta
Phone: +91 98100 47256
Email: rajeshgupta@ameva.in, amevamfd@gmail.com
Resolution: 7 to 14 Working Days
Level 2 · AMC / RTA
Mutual Fund AMC / RTA
If unresolved at Level 1, escalate directly to the Registrar & Transfer Agent (CAMS / KFintech) or the respective AMC grievance desk.
CAMS Grievances: camsonline.com
KFintech Grievances: kfintech.com
Resolution: AMC Standard SLA
Level 3 · Regulator (SCORES)
SEBI SCORES 2.0
Investors not satisfied with the resolution from the intermediary / AMC may lodge complaints on SEBI's official portal.
Portal: scores.sebi.gov.in
Toll Free: 1800 266 7575 / 1800 22 7575
Resolution: SEBI Oversight
Level 4 · Dispute Resolution
SMART ODR Portal
SEBI's Online Dispute Resolution platform for online conciliation and arbitration between investors and market participants.
Portal: smartodr.in
Mechanism: Conciliation & Arbitration
Digital Dispute Resolution
Level 1 · Official Lodgement

Lodge a Grievance with Ameva

Please submit the details below. A unique Complaint Reference ID will be generated for tracking.